Refund policy
A. Non-Cancellation and Non-Refundable Policy:
In accordance with the policies of ticket providers and sports clubs, booking cancellations and refunds are not accepted. However, upon the client's request sent to our official email (info@7tickets.com), we can list the tickets for sale on our platform.
The company has the right to resell the tickets at the highest and best market price without referring to the ticket owner or obtaining their consent.
The client has no right to object to the resale price or the value of the voucher they will receive from the company. Please note that the company is not responsible if the tickets are not sold or if they are sold at a value lower than the paid price.
In the event of difficulty in reselling client tickets, we may offer them for sale to other companies at prices that may reach up to half of the purchase price.
B. Voucher After Ticket Sale:
If the tickets are successfully sold upon the customer's request, they will be granted a purchase voucher that can be used to purchase any of our available services, valid for one full Gregorian year from the date of issuance.
C. In Case of Match Reschedule or Cancellation:
If a match is rescheduled or canceled by the organizing authority (e.g., Spanish Federation), the tickets will be transferred to the new scheduled date without any changes.
In the event that a match is relocated to another country by the organizers, the company is obligated to provide the match ticket to clients at the new event location, without any further obligations on 7Tickets.
D. Force Majeure and Natural Disasters:
In the event of any force majeure or natural disaster leading to the cancellation of public attendance or the event itself, a voucher will be issued for the amount paid by the customer, with a deduction of no more than 10% to cover currency conversion differences, bank fees, and imposed taxes. The voucher will be valid for one full calendar year from its date of issuance.